Refund policy

Returns & Refunds

At Waterlogged, we want you to love your purchase! If something isn't quite right, we're happy to help.

We accept returns on eligible merchandise within 14 days of delivery for online orders or 14 days of purchase for in-store orders.

Returns are refunded to the original payment method.
Items must be unworn, unused, unwashed, and in their original condition with tags attached.
A receipt or proof of purchase is required.
Online return requests must be made within 14 days of delivery.
Approved online returns must be shipped within 7 days of receiving return instructions.

The following items are final sale and cannot be returned or exchanged for change-of-mind reasons:

Final-sale restrictions do not affect remedies required by law for defective, damaged, or incorrect items.

Need a different size? We're happy to help with exchanges when inventory is available.

Customers are responsible for return shipping costs for regular returns and exchanges.

Original shipping charges are nonrefundable for regular returns.

Online purchases may also be returned to our Port St. Joe store at no return-shipping cost.

If your order arrives damaged, defective, or incorrect, please contact us promptly with your order number and photos if available.

We'll work to make it right, including covering return shipping when needed and providing an appropriate resolution.

Once your return is received and inspected, approved refunds will be issued to the original payment method within 5 business days.

Your bank or payment provider may take additional time to post the refund.

Please contact Waterlogged with your order number and reason for return. We'll provide return instructions.

Please do not mail merchandise back without contacting us first.

Thank you for shopping small and supporting Waterlogged!

Stay Waterlogged, Not Watered Down.