Shipping policy

Shipping Policy

Last Updated: November 10, 2026

Thank you for shopping Waterlogged! We're excited to get your order packed and on its way. Every order is prepared with care from our coastal boutique in Port St. Joe, Florida.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

During busy shopping seasons, processing may take longer. If we are unable to ship your order within the promised timeframe, we will contact you with an update and provide applicable cancellation or refund options.

Once your order ships, you'll receive a shipping confirmation email with tracking information.

Shipping Rates & Free Shipping

We offer shipping throughout the United States.

Free standard shipping is available on qualifying orders that meet our minimum purchase requirement.

The current free shipping minimum is displayed at checkout.
Orders below the free shipping minimum are subject to the applicable shipping rate.
Shipping costs are calculated and displayed before you complete your purchase.
Free shipping offers may exclude certain oversized or specialty products when clearly disclosed before checkout.

All shipping promotions are subject to the terms displayed at checkout.

Delivery Times

Delivery times vary based on your location, shipping carrier, and selected shipping method.

Our standard order processing time is 1–3 business days, plus the applicable shipping transit time.

Delivery estimates are provided during checkout when available.

Please be aware that weather conditions, holidays, and carrier disruptions may affect delivery schedules.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with tracking information.

Please allow time for the carrier to update tracking details.

Free In-Store Pickup

We are happy to offer free local pickup at our Port St. Joe location!

Select the local pickup option during checkout to avoid shipping charges.

Please wait until you receive confirmation that your order is ready before visiting the store.

Pickup Location:

Waterlogged

407 Reid Avenue, Suite A

Port St. Joe, FL 32456

Incorrect Shipping Addresses

Please double-check your shipping address before placing your order.

If you notice an error, contact us as soon as possible at waterlogged.store@gmail.com.

We will do our best to correct the address before shipment. Address changes cannot be guaranteed once an order has shipped.

Lost, Delayed, or Damaged Packages

If your package is delayed, missing, or arrives damaged, please contact us so we can help.

We will work with the shipping carrier to investigate shipping issues and arrange an appropriate resolution.

If your order arrives damaged or incorrect, please contact us promptly with your order number and photos, if available.

Waterlogged will cover return shipping when necessary to correct our error.

Returns & Return Shipping

We accept returns on eligible merchandise within 14 days of delivery.

Approved returns are refunded to the original payment method.
Items must be unworn, unused, unwashed, and in their original condition with tags attached.
Customers are responsible for return shipping costs on regular returns and exchanges.
Original shipping charges are nonrefundable for change-of-mind returns.
Eligible online orders may also be returned in-store at no return-shipping cost.

Final Sale Merchandise:

Swimwear
Sale and clearance items
Seasonal and holiday merchandise clearly marked final sale

Final-sale restrictions apply to change-of-mind returns and do not affect remedies required by law for defective, damaged, or incorrect items.

Please review our complete Returns & Refunds Policy for additional information.

Shipping Delays & Order Cancellations

If we are unable to ship an order within the promised timeframe, we will notify you and provide the option to accept a revised shipping date or cancel for a full refund, as required by applicable law.